Frequently Asked Questions
FAQ
What is the uptime guarantee of your service?
Our Service Level Agreement (SLA) guarantees a minimum of 98% uptime, ensuring that your internet service is available when you need it.
How does your double redundancy backup system Work?
Our network features double redundancy backup systems. This means we have two indepentedent backup systems in place, ensuring continuous wervice even if one backup fails, which minimizes the risk of outages.
What security features do you offer?
We provide state-of-the-art security features including advanced firewalls, DDoS protection, and real-time threat detection to safeguard your data and ensure a secure browsing experience.
What is your response time for technical support?
Our technical support team is available 24/7, with a response time under 30 minutes for critical issues.
What aare your performance metrics for internet connectivity?
We commit to maintaining hig-speed connectivity and low latency, ensuring smooth and consistence performance.
What happens if you do not meet your SLA commitments?
In the rare event that we do not meet our SLA commitments, we offer service credits as compensation.
What sets your service apart from other providers in PNG?
We have invested in advances infrastructure with multiple redundancies, provide local support for timely assistance, offer customized solutions for personal business, or enterprise use, and continuously monitor our network to proactively address ptotential issues.
Do you offer solutions for managing guest/customer internet usage?
Yes, we offer hotel hotspot systems that can manage guest usage. Our solutions include separate secure guest networks, usage monitoring tools, and access controls to set time limits and restrictions for guest users.